Assistant Credit Manager

About the Opportunity

voco Doha West Bay Suites is seeking an experienced Assistant Credit Manager to oversee the hotel’s credit and accounts receivable operations. This role is responsible for maintaining healthy cash flow, managing customer credit, supporting collection activities, and ensuring compliance with hotel credit policies and financial controls.

The Role

The Assistant Credit Manager will support the Finance Manager in managing all credit and receivable functions, including customer credit assessments, collections, reconciliations, ageing analysis, and month-end closing activities. The successful candidate will work closely with operational departments to minimize credit risk, improve collections, and maintain strong customer relationships.

Key Responsibilities

• Manage hotel credit policies, credit limits, and customer account approvals.
• Monitor Accounts Receivable ageing and ensure timely collection of outstanding balances.
• Reconcile Accounts Receivable sub-ledgers with the General Ledger.
• Review and process invoices, advance deposits, city ledger accounts, and credit card reconciliations.
• Investigate billing discrepancies and resolve customer account queries.
• Monitor returned cheques, chargebacks, doubtful debts, and collection activities.
• Conduct customer credit assessments and recommend appropriate credit terms.
• Lead monthly credit meetings and provide ageing and collection reports to management.
• Ensure compliance with IHG credit policies, internal controls, and financial procedures.
• Maintain accurate financial records and supporting documentation.
• Collaborate with Front Office, Sales, and other departments to improve collection performance.
• Support cash control activities, surprise cash counts, and finance administration as required.

Candidate Requirements

• Diploma or Bachelor’s Degree in Accounting, Finance, or a related discipline.
• Minimum 3 years of experience in a Credit or Accounts Receivable leadership role, with at least 5 years of accounting experience.
• Strong understanding of hotel credit management, collections, and financial controls.
• Experience with hotel PMS, Microsoft Excel, and accounting systems.
• Excellent analytical, communication, and negotiation skills.
• Ability to manage customer relationships while maintaining effective credit control.
• Strong organizational skills with attention to detail and accuracy.
• Fluent in written and spoken English.