Accounts Receivable Supervisor

About the Opportunity

Grand Mercure Dubai City, a 5-star Accor hotel, is seeking an experienced Accounts Receivable professional to join its Finance team. This is an excellent opportunity to be part of a global hospitality group and contribute to strong financial control, efficient collections, and operational excellence within a luxury hotel environment.

Located in Dubai, Grand Mercure Dubai City features 361 rooms, diverse dining venues, modern meeting facilities, and a strong focus on delivering exceptional guest experiences while supporting colleague growth and development.

The Role

The Accounts Receivable Supervisor will oversee and coordinate the daily activities of the Accounts Receivable section, ensuring accurate billing, timely collections, and compliance with hotel credit policies.

Working closely with the General Accountant, Finance team, and other hotel departments, the successful candidate will support effective receivables management, minimize outstanding balances, and maintain accurate financial records.

Key Responsibilities

Accounts Receivable Operations

• Supervise and coordinate daily activities of the Accounts Receivable section.
• Assist the General Accountant in ensuring timely and efficient collection of outstanding receivables.
• Ensure all cash receipts, claims, unpaid invoices, refunds, and adjustments are accurately recorded.
• Prepare and maintain account statements and related financial reports according to hotel standards.
• Process third-party claims and maintain accurate guest account records in line with credit policies.
• Review and update guest accounts, ensuring proper reconciliation and follow-up on outstanding balances.

Collections & Credit Control

• Monitor overdue accounts and follow up with clients to ensure timely payment.
• Investigate collection issues and communicate with financially responsible parties to resolve outstanding balances.
• Coordinate with Sales, Front Office, and other departments to resolve billing disputes and collection challenges.
• Recommend transfer of long-outstanding accounts to delinquent accounts procedures when required.
• Manage transactions including refunds, discounts, write-offs, and payment arrangements.

Financial Reporting & Analysis

• Assist in preparing accounts receivable reports, analysis, and management updates.
• Identify collection trends, outstanding risks, and provide recommendations for improvement.
• Support budgeting activities and contribute to effective financial resource planning.
• Ensure accurate reconciliation and reporting of receivable balances.

Team Coordination & Compliance

• Maintain strong coordination with all hotel departments to ensure effective cooperation and service excellence.
• Respond to financial queries and resolve issues in a timely and professional manner.
• Ensure team members understand department objectives, policies, and procedures.
• Develop and recommend improvements to Accounts Receivable processes.
• Ensure compliance with established accounting practices and hotel standards.

Candidate Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related discipline.
• Minimum 2–3 years of relevant Accounts Receivable experience within a 5-star hotel environment.
• Strong knowledge of accounts receivable processes, credit control, invoicing, and payment reconciliation.
• Proficiency in Microsoft Office applications, especially Microsoft Excel, with the ability to prepare and analyze financial reports.
• Experience with accounting software and hotel financial systems is preferred.
• Strong understanding of accounting principles and financial controls.
• Excellent analytical skills with strong attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines in a fast-paced hospitality environment.
• Excellent written and verbal English communication skills.
• Strong interpersonal skills with a customer-focused approach.
• Ability to work independently and effectively as part of a finance team.